Happiness Guarantee

If you are not completely delighted with your puzzle experience, we will replace your puzzle with a new one for free. Promise.

Simply contact us at 1-800-548-8009 Monday - Friday, from 8AM - 4PM, and one of our Customer Service Representatives will help you with your replacement puzzle.

If your issue is for a missing piece, we simply ask that you give a couple days to thoroughly look around your house to see if your missing piece turns up before calling. It is rare that a puzzle arrives with missing pieces. We have hundreds of stories about pieces turning up days later in peculiar places!